We want you to sleep better. If your purchase is not what you expected, you can return it. Here's how, with no fine print.
Right of withdrawal: 14 days
You have 14 calendar days from the receipt of your order to withdraw from the purchase without having to justify your decision and without any penalty, in accordance with articles 102 et seq. of Royal Legislative Decree 1/2007 (TRLGDCU). If the order includes several items delivered separately, the period begins from the receipt of the last one.
How to return a product
- Notify us. Write to info@somniapremium.com within the 14-day period, indicating your order number and the item. You can use the model form below, although it is not mandatory.
- Receive instructions. We will confirm the return address and procedure within 24-48 business hours.
- Send the product. You have 14 calendar days from the date you notify us of your decision. Use a tracked service and keep proof of shipment.
- Receive your refund. As soon as we verify the condition of the item, we will process the return.
We do not accept returns sent without prior notification, as we cannot identify them or associate them with your order.
Condition for return
The item must arrive complete, with all its accessories and original packaging. You may open and examine it, just as you would in a physical store, but use beyond this inspection may reduce its value. In that case, in accordance with article 108.2 of the TRLGDCU, we may apply a proportional reduction to the refund, always informing you of the amount and reason before doing so.
Who pays for return shipping
- Return due to withdrawal (change of mind): return shipping costs are at your expense, approximately between €5 and €15 depending on destination and carrier.
- Defective, damaged, or incorrect product: shipping costs are entirely at our expense, and we will provide you with a prepaid label.
Refunds
We refund the amount of the product plus the standard shipping costs of the original purchase. If you chose a more expensive shipping method than the standard, the difference will not be refunded.
Payment will be made using the same method you used, within 14 calendar days following the date we are aware of your withdrawal, although we may withhold payment until we have received the product or you provide proof of its return. Your bank may take an additional 3-10 business days to reflect it.
If you paid cash on delivery
As there is no original payment method to return the money to, we will ask you for an account number (IBAN) to make a transfer. The 14-day period is the same.
The €3.95 cash on delivery management surcharge is not refunded in case of withdrawal, because it corresponds to a collection service already provided by the carrier. It will be fully refunded if the return is due to a defective, damaged, or incorrect product.
Exceptions to the right of withdrawal
For reasons of hygiene and health protection, and in accordance with article 103.e) of the TRLGDCU, the return of sealed products that have been unsealed after delivery and have been in direct contact with the skin, face, or mouth (e.g., a pillow used without a protector) is not allowed. Nor are personalized products or products manufactured according to customer specifications allowed.
This exception does not affect in any way your rights regarding defective products or products that do not conform to the description.
Legal Guarantee: 3 years
All our products come with a 3-year legal guarantee of conformity from delivery, in accordance with article 120 of the TRLGDCU. This is an inalienable right: no product description, offer, or particular condition can exclude or reduce it.
If a manufacturing defect appears during this period, you can request the repair or replacement of the item and, if neither is possible or satisfactory, a price reduction or contract termination. The costs of the claim are always at our expense. During the first two years, it is presumed that the lack of conformity already existed at the time of delivery, unless proven otherwise.
The warranty does not cover natural wear and tear from use, damage due to misuse, washing not in accordance with label instructions, or modifications made by third parties.
Exchanges
We do not manage direct exchanges. If you want a different model, color, or size, make a return and place a new order: it's faster, and you ensure the item is available.
Orders cancelled before shipment
If your order has not yet left the warehouse, write to us, and we will cancel it with a full refund, at no additional cost or process.
Model withdrawal form
To the attention of SOMNIA (info@somniapremium.com):
I hereby inform you that I withdraw from my contract of sale of the following goods: ______________________
Order No.: ______________________
Order date: ______________________
Date of receipt: ______________________
Consumer's name: ______________________
Consumer's address: ______________________
Date and signature: ______________________
Last updated: July 2026.