Shipping and Delivery

At SOMNIA, we prepare every order with the same care we wish for your rest. Here you'll find delivery times, costs, and cash on delivery payment options.

Preparation and Delivery Times

Order Preparation: 24-48 business hours from payment confirmation.
Peninsular Spain: 3-7 business days.
Balearic Islands: 5-8 business days.
Canary Islands, Ceuta, and Melilla: 7-12 business days. Local taxes or fees (IGIC, IPSI) and customs management costs not included in the price may apply, to be paid by the recipient.
Rest of the European Union: 5-12 business days.

Orders placed on weekends or public holidays will be processed on the next business day. Times are estimated and begin from payment confirmation. During periods of high demand, they may be slightly extended; we will notify you if this is the case.

In accordance with article 109 of Royal Legislative Decree 1/2007 (TRLGDCU), your order will be delivered within a maximum of 30 calendar days. If we cannot meet this, you may choose to wait or cancel with a full refund.

Shipping Costs

Destination	Orders under €55	Orders of €55 or more
Spain	€4.95	Free
European Union	€9.95	Free

The €55 threshold is calculated on the cart amount after applying discounts and coupons, excluding shipping costs. The exact cost is always shown before confirming payment, with no surprises.

If you're looking for two pillows, the Couple Pack costs €55.90 and already exceeds the threshold, so shipping is included.

We currently ship to Spain and European Union countries. We do not ship outside the EU.

Cash on Delivery: Pay upon Receipt

If you prefer not to pay in advance, you can pay cash to the delivery person at the time of delivery. This is available only for shipments to Spain.

Management surcharge: €3.95 per order. This is not our margin; it is what the carrier charges us to collect and transfer the amount.
Total cost: €8.90 for orders under €55 (€4.95 shipping + €3.95 management), or only €3.95 for orders of €55 or more, where shipping is already free.
How to choose it: In the shipping step, select the option "Contra reembolso (pago al recibir)" (Cash on Delivery) and, in the payment step, the method "Contra reembolso" (Cash on Delivery). Both steps are necessary.
Have the exact amount. Many delivery drivers do not carry change and not all accept cards.
If you refuse the package or are not home during delivery attempts, the order will be returned to our warehouse. You will not be charged anything, but we reserve the right not to offer this method for subsequent orders from the same customer.

Tracking Your Order

When the order leaves our warehouse, you will receive an email with the tracking number and the carrier's link. The carrier's system may take 24-48 hours to show the first movement; if your number still yields no results, wait a day before worrying.

Delivery, Absences, and Incorrect Addresses

Deliveries are made on business days, usually between 9:00 AM and 7:00 PM.
If no one is home, the carrier will leave a notice and attempt a second delivery or deposit the package at a nearby pickup point.
Uncollected packages are returned to the origin. We can resend it, with you covering the new costs, or refund the product minus shipping and return costs.
It is your responsibility to provide a correct address and phone number. If you detect an error and the order has not been dispatched, we will correct it at no cost.

Incidents: Delays, Damages, or Losses

If your package arrives damaged, indicate it on the carrier's delivery note if possible and write to us within 48 hours with photographs of the packaging and the product. We will handle the claim and send you a replacement or refund you, as you prefer. If tracking shows no movement for more than 10 business days, contact us and we will open an investigation. These procedures are free of charge for you.

Partial Shipments

If your order includes multiple items, they may arrive in separate packages and on different dates. You will not pay additional shipping costs for this.