These general conditions regulate the use of somniapremium.com and the contracting of products through it. By placing an order, you accept them in their entirety.
1. Identification of the owner
In compliance with article 10 of Law 34/2002 (LSSI-CE):
- Company name: SOMNIA — [COMPLETE: company name or name and surname of the owner]
- Tax ID / CIF: [COMPLETE]
- Address: Carrer de Sant Sebastià, 12580 Benicarló, Castellón, Spain
- Email: info@somniapremium.com
- Website: somniapremium.com
- Commercial Registry: [COMPLETE if the owner is a company]
2. Purpose and scope
SOMNIA markets rest and ergonomics products to end consumers. We ship to Spain and to the European Union countries indicated in the purchase process. To purchase, you must be over 18 years old and have the legal capacity to contract.
3. Products and information
We describe and photograph each product with the utmost possible accuracy. The images are illustrative and there may be slight tonal variations depending on your screen settings, as well as dimensional tolerances inherent to textile manufacturing.
Our products are rest and comfort items, not medical devices, and do not replace the diagnosis, treatment, or advice of a professional. If you suffer from neck or back pain or any other pathology, consult your doctor or physiotherapist before using them.
Availability is continuously updated, but an item may sell out after your order is confirmed. If this happens, we will notify you immediately and you can wait for restocking, substitute the item, or receive a full refund.
4. Prices and taxes
All prices are shown in euros and include the current Spanish VAT. Shipping costs are calculated and shown separately before completing the purchase, in accordance with our Shipping Policy.
For shipments to the Canary Islands, Ceuta, and Melilla, local indirect taxes (IGIC, IPSI) and customs management fees not included in the price may apply, payable by the recipient.
We reserve the right to modify prices at any time, without affecting orders already confirmed. In case of an obvious typographical error, we will inform you before processing the order and you can confirm it at the correct price or cancel it free of charge.
5. Purchase process
- Select the products and add them to your cart.
- Review the contents, quantities, and total amount.
- Enter your shipping and billing information and choose the shipping and payment method.
- Review the final summary —including shipping costs— and confirm the order.
You will receive a confirmation email with the details. This email constitutes acceptance of the contract. If you do not receive it within a few hours, check your spam folder and contact us. We keep the electronic document of the contract and you can request a copy from us.
6. Payment methods
We accept credit and debit cards (Visa, Mastercard, American Express), digital wallets displayed at the time of payment, and cash on delivery.
Cash on delivery
- Available only for shipments to Spain. You pay in cash to the delivery driver at the time of delivery.
- There is a management surcharge of €3.95 per order, which corresponds to the cost charged by the carrier for collecting and transferring the amount. It is always shown before confirming the order.
- You must select the "Cash on delivery (payment upon receipt)" shipping option and also the "Cash on delivery" payment method.
- If the package is rejected or not collected, the order returns to our warehouse free of charge for you, but we may not offer this method for subsequent orders from the same customer.
Card payments are processed through secure gateways with TLS encryption; SOMNIA does not store your full card details at any time.
We may reject or cancel an order in case of well-founded suspicion of fraud, non-payment, use of false data, or breach of these conditions.
7. Shipments and deliveries
Delivery times, costs, and conditions are detailed in the Shipping and Delivery Policy, which forms an integral part of these conditions.
8. Withdrawal, returns, and warranty
You have 14 calendar days to withdraw and a 3-year legal guarantee of conformity, which cannot be waived. Full conditions are in the Returns and Refunds Policy.
9. Use of the website
You agree to use the site lawfully, without taking actions that could damage it, overload it, or impede its operation, and without introducing false data. It is your responsibility to maintain the confidentiality of your account credentials.
10. Intellectual property
The texts, images, logos, designs, and other content are the property of SOMNIA or its legitimate licensors and are protected by intellectual and industrial property regulations. Their reproduction, distribution, public communication, or transformation is not permitted without express written authorization.
11. Liability
SOMNIA is liable for damages directly resulting from the breach of its contractual obligations in accordance with applicable law. We do not assume responsibility for service interruptions, technical failures, or force majeure events beyond our reasonable control.
Nothing in these conditions limits or excludes the rights that consumer regulations recognize you as a consumer.
12. Data protection
The processing of your data is governed by our Privacy Policy and our Cookie Policy.
13. Modification and partial nullity
We may update these conditions to adapt them to regulatory changes or new services; the version applicable to your purchase will be the one published at the time of the order. If any clause is declared null, the rest will remain fully valid.
14. Applicable law and dispute resolution
These conditions are governed by Spanish law. In case of conflict, the courts and tribunals of the buyer's domicile will have jurisdiction.
Before resorting to judicial action, you can submit your complaint to us at info@somniapremium.com. You also have access to the European online dispute resolution platform (ec.europa.eu/consumers/odr), municipal consumer information offices (OMIC), and consumer arbitration boards.
Last updated: July 2026.